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Philippines: World’s biggest call center

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One major reason for this is language skills. Philippine people learn the English language already in kinder-garden and the majority businesses have adopted the English language as the language of business.
Approximately 9 years ago I have researched the Indian and the Philippine Call Center industry in order to outsource a part of our internal call center and decided on the Philippines. It has been a great success for the customers of the company I had worked for as well as for the organization itself.

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About Oliver Schmid

Experienced IT executive with over 20 years of global experience and demonstrated success in driving IT value, business and IT, reducing overall costs, and quickly executing and delivering business solutions. Member of the International Association of Outsourcing Professionals (IAOP)

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